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5 Questions You Should Ask Your Service Repair Technician
Make sure the dealer is affiliated with a nationally known manufacturer. Dealers should be taking
advantage of factory training offered by their manufacturer. As a result, when they make recommendations,
you can be more assured that they've selected the right size system for your home, and that they've been
trained in installation and service.
Ask for references. Former customers are an excellent source of information. Also, ask to see installation
photos. A dealer that is proud of work will be more than happy to show it to you.
Expect an on-site evaluation of your home. A good dealer will take a thorough look at your home, ask
questions and evaluate your overall comfort needs before making a recommendation. Beware of a dealer
that simply takes information over the phone. A good dealer will also look the part. While he's evaluating
your home, you should be evaluating him. Not only should he dress professionally, but his truck and printed
materials should look professional as well.
Get a written proposal. To make a fair comparison, make sure the proposals you receive are all based on
the same efficiency and equipment. You'll also want to evaluate each dealer's personal business standards
and policies. For example, will he remove old equipment? Will he relocate equipment if you want your new
system installed in a different location? What are his clean up and care policies during installation? How will
he handle emergency repair? These are just a few of the additional elements a good proposal will include.
Inquire about equipment and labor warranties. Limited warranties vary according to the manufacturer, so
make sure you fully understand what you're getting. Also, don't forget to inquire about manufacturer's
extended warranties at the time of purchase and other warranties provided by the dealer.
Make sure the dealer is affiliated with a nationally known manufacturer. Dealers should be taking
advantage of factory training offered by their manufacturer. As a result, when they make recommendations,
you can be more assured that they've selected the right size system for your home, and that they've been
trained in installation and service.
Ask for references. Former customers are an excellent source of information. Also, ask to see installation
photos. A dealer that is proud of work will be more than happy to show it to you.
Expect an on-site evaluation of your home. A good dealer will take a thorough look at your home, ask
questions and evaluate your overall comfort needs before making a recommendation. Beware of a dealer
that simply takes information over the phone. A good dealer will also look the part. While he's evaluating
your home, you should be evaluating him. Not only should he dress professionally, but his truck and printed
materials should look professional as well.
Get a written proposal. To make a fair comparison, make sure the proposals you receive are all based on
the same efficiency and equipment. You'll also want to evaluate each dealer's personal business standards
and policies. For example, will he remove old equipment? Will he relocate equipment if you want your new
system installed in a different location? What are his clean up and care policies during installation? How will
he handle emergency repair? These are just a few of the additional elements a good proposal will include.
Inquire about equipment and labor warranties. Limited warranties vary according to the manufacturer, so
make sure you fully understand what you're getting. Also, don't forget to inquire about manufacturer's
extended warranties at the time of purchase and other warranties provided by the dealer.